Frequently Asked Questions - Webstore
ONLINE SHOPPING ACCOUNT
Can I receive Colectivo Rewards points from my online order?
No, our Colectivo Rewards program is available for purchases in our cafes only (get the Colectivo app to start earning points today). When shopping on our webstore, enjoy great offers like free shipping for all orders over $45! Also, recurring coffee orders are automatically discounted by 10%. Recurring coffee orders can be scheduled for whatever time interval works best for you, and can modified or canceled at any time. Subscribe to our email updates (bottom of this page) to hear about our newest coffees, discount codes and more.
RECURRING ORDERS
I cannot access my account, and the password reset button isn’t working.
If you run into this, it’s possible that the online shopping account set up didn’t happen. Try clicking “sign up” instead of “forgot password” and use the email address you used to place your recurring order. This should link your recurring order with your new shopping account and allow you to make changes to your recurring order details.
SHIPPING
When is the Holiday Shipping Deadline?
Friday, December 16, 2022
When will my order ship?
Our coffee is roasted by hand, and orders begin shipping two business days after they are placed. Most orders ship within 4 business days, with longer lead times possible in instances of high order volume or temporary product shortages.
When will my tracking be updated?
When an order's shipping label is created, the shipment is handed off to the carrier that issued the tracking number. The carrier will provide all subsequent tracking updates, and their initial information may take one or more business days to appear.
My package was marked delivered, but I didn't see it. What should I do?
Carriers occasionally mark packages as “Delivered” before they arrive at their destination. After the scan, you should receive your package within 1 to 3 business days. Please contact your carrier if more time has passed, and reach out to us if additional assistance is needed! Be sure to check any covered areas, porches, or with neighbors before contacting the carrier.
My order arrived and it was incorrect or damaged. What should I do?
We are sorry! Please contact us at salessupport@colectivocoffee.com to request a refund or reshipment.
